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Your TV. Without complications.

Quickly find a solution: install your app, refresh your channels, fix the TV guide or restore your connection.

⌕
Simple step-by-step guidesPremium • Racoon • Omega • EdgeGuides in English
● Important · Premium customers

New app and connection address

Your old Premium address ending in .ca must be replaced. On compatible Android and Fire TV devices, install our new, preconfigured app.

🌐 http://vpn.tvmoderne.net

📲 Downloader code: 3623185

✓ Same username and password. ✓ Same subscription. This address is for Premium only.

01 / Your device

Which device do you use?

Select your device to see the instructions for your setup.

02 / First steps

3 solutions to try first

These resolve many common issues without changing your account.

Step 1

🔌 Full restart

  1. Turn off or unplug your modem, router and TV / box / stick.
  2. Wait 2 minutes.
  3. Reconnect the modem and wait for Internet access to return.
  4. Reconnect the router, if separate, and wait for it to connect.
  5. Finally, turn on your TV / box / stick and open the app.

This is a power restart, not a factory reset. Do not select “Reset device”.

Step 2

🔄 Refresh your channels

  1. Open your TV app.
  2. Look for Refresh or Update or the ↻ icon.
  3. Wait for synchronization to finish.
  4. Reopen the channels, movies or series.

In our TV Moderne Premium app, use the Refresh button below the three main categories on the home screen.

Step 3

🧹 Clear the cache

  1. Open Settings on your device.
  2. Go to Apps and select your TV app.
  3. Select Clear Cache.
  4. Restart your device and try again.

Do not use “Clear Data”: you could lose your configuration and saved login details.

Connection

🌐 Check your network

  1. Make sure other apps can access the Internet.
  2. Avoid using an external VPN during testing unless our team asks you to.
  3. Temporarily try a mobile hotspot to distinguish a network issue from an app issue.
  4. If the service works on another network, ask your provider to check the router’s security filters.

Do not permanently disable the router’s firewall. If needed, test only a specific setting, then re-enable it.

03 / Complete guides

All the solutions, step by step

Choose a topic or device. Tap a guide to open it.

Installation · Premium
Install TV Moderne on Firestick or Fire TV
  1. Check that your device supports installing Android APKs. Some newer Fire TV devices may not be compatible.
  2. Install and open Downloader, if it is available on your device.
  3. If needed, allow installations from Downloader in your device settings.
  4. Enter code 3623185. Download and install TV Moderne.
  5. Open TV Moderne and sign in with your usual credentials.
If you used our previous Premium APK, install the new version. The server is already configured.
Installation · Premium
Install on Android TV, Google TV or an Android box
  1. Open Downloader on your compatible Android TV / Google TV device.
  2. Allow app installations from Downloader if required.
  3. Enter code 3623185 and install TV Moderne.
  4. Open the app and enter your usual Premium credentials.
Installation and permissions may differ on Android phones. Only use a source approved by TV Moderne.
Connection · Premium
Change the Premium address on Formuler Z10 (MYTVOnline 2)
  1. Open MYTVOnline 2.
  2. Press Menu on the remote, then go to Connections.
  3. Select your Premium portal and choose Edit.
  4. Replace the old .ca address with http://vpn.tvmoderne.net.
  5. Save / update, then reconnect.
Do not change your credentials or the settings for other services.
Connection · Premium
Change the Premium address on Formuler Z11 or Z12 (MYTVOnline 3)
  1. Open MYTVOnline 3.
  2. Press Menu (☰).
  3. Go to Content Manager → Content Sources.
  4. Select the Premium connection, then Edit.
  5. Replace the address with http://vpn.tvmoderne.net, then save.
Menus depend on the MYTVOnline version. Z12 and other models may use a different version.
Connection · Premium
Change the address in IPTV Smarters Pro (Smart TV)
  1. Open IPTV Smarters Pro or your Smarters app.
  2. Open profile / user management.
  3. Select your Premium profile, then Edit User if available.
  4. Replace the server address with http://vpn.tvmoderne.net.
  5. Save and reconnect. If editing is unavailable, recreate the profile using your usual credentials.
Menu names vary by app edition.
Connection · Premium
Change the address in IBO Player / IBO Player Pro
  1. Open IBO Player and note the Device ID / MAC and Device Key.
  2. Open the official management website shown in your app.
  3. Find your Premium playlist.
  4. Replace the old connection address with http://vpn.tvmoderne.net (or recreate the playlist if necessary).
  5. Save and reload the playlist on your TV.
Never share your Device Key or credentials publicly.
Connection · Premium
Apple TV: check your Premium connection
  1. Open your compatible player, such as Hot Player, Chillio or iMPlayer.
  2. Open the settings for your Premium playlist or account.
  3. If the app uses an Xtream Codes connection, replace the server address with http://vpn.tvmoderne.net, keeping your username and password.
  4. If the playlist is managed through a web portal associated with the player, make the change there.
  5. Sync the playlist again.
The TV Moderne APK for Android / Fire TV cannot be installed on Apple TV.
Connection · Premium
Android or iPhone: access Premium
  1. On Android, use an app compatible with your phone version and follow the instructions provided by TV Moderne.
  2. On iPhone or iPad, install a compatible IPTV player from the App Store.
  3. In an Xtream Codes profile, enter http://vpn.tvmoderne.net and your Premium credentials.
  4. Save, then reload the channels and TV guide.
Downloader code 3623185 is primarily intended for compatible Android TV / Fire TV devices, not iOS.
Troubleshooting · Cache
Clear the cache on Firestick / Fire TV
  1. From the home screen, go to Settings ⚙️ → Applications.
  2. Choose Manage Installed Applications.
  3. Select TV Moderne or your TV app.
  4. Choose Clear Cache.
  5. Restart your Firestick or Fire TV, then reopen the app.
Warning: Clear Data may remove your login and preferences.
Troubleshooting · Cache
Clear the cache on Formuler Z10 / Z11 / Z12
  1. From the home screen, open Settings.
  2. Go to Apps.
  3. Choose MYTVOnline 2, MYTVOnline 3 or the affected app.
  4. Select Clear Cache, then restart the app.
Do not select Clear Data unless support specifically asks you to.
Troubleshooting · Cache
Clear the cache on Android TV / an Android box
  1. Open Settings → Apps.
  2. Select TV Moderne or your IPTV player.
  3. Choose Clear Cache.
  4. Restart the app or device.
Menus may vary by device manufacturer.
Updates · Premium
Refresh channels in the TV Moderne app
  1. Open the new TV Moderne Premium app.
  2. On the home page, find the three main categories (live channels, movies and series).
  3. Press Refresh directly below these categories.
  4. Wait for synchronization, then reopen the channel you want.
Use this procedure after channels, movies or series have been updated.
Updates · Channels
Refresh the playlist in MYTVOnline 2 (Z10)
  1. Open MYTVOnline 2 and press Menu ☰.
  2. Open connections / portals or the refresh options in the menu.
  3. Select the active portal and use the available refresh command.
  4. Wait for channels, movies and series to sync.
Do not edit the portal if you only want to refresh the playlist.
Updates · Channels
Refresh content in MYTVOnline 3 (Z11 / Z12)
  1. In MYTVOnline 3, open Settings → Content Manager → Data Sync.
  2. Select Content Data → Refresh.
  3. After synchronization, select Refresh Content from the main menu, or restart MYTVOnline 3 to apply the changes.
This procedure is documented by Formuler.
Updates · Channels
Refresh channels in Smarters Pro
  1. Open Smarters Pro and go to the home screen with Live TV, Movies and Series.
  2. Find the ↻ refresh icon, often at the top right, or the profile update option.
  3. Choose to refresh the playlist or reload content.
  4. Wait, then try a channel.
The exact location depends on the version.
Updates · Channels
Refresh channels in IBO Player Pro
  1. Open IBO Player / IBO Player Pro.
  2. Go to Settings or playlist management.
  3. Select Refresh Playlist / Reload if available.
  4. Otherwise, fully close the app and reopen it.
Some versions do not have a visible refresh command.
Updates · Channels
Refresh a TiviMate, Racoon or Omega playlist
  1. Open TiviMate or a Racoon / Omega app with a matching menu.
  2. Open Settings → Playlists.
  3. Select your TV Moderne, Racoon or Omega playlist.
  4. Choose Update Playlist.
  5. If available, enable automatic updates on startup.
These steps apply to apps based on the same interface as TiviMate; menus may vary.
TV guide · EPG
Update the EPG TV guide in TV Moderne
  1. In the TV Moderne Premium app, open the left-hand menu.
  2. Go to Settings → EPG.
  3. Select Update EPG.
  4. Wait for synchronization, then return to the channel guide.
After updating, the guide may take a few minutes to appear.
TV guide · EPG
TV guide in MYTVOnline 2 (Z10)
  1. Open MYTVOnline 2 → Connections.
  2. Select your portal and choose Edit.
  3. Find EPG Mode: Normal or UTC.
  4. If program times are incorrect, adjust the EPG mode or time offset as needed.
  5. Press Update.
Only change the time offset if program times are incorrect.
TV guide · EPG
EPG guide in MYTVOnline 3 (Z11 / Z12)
  1. Open MYTVOnline 3 → Settings → Content Manager → Data Sync.
  2. Under EPG Data, select Update EPG.
  3. Enable automatic updates in the sync settings if available.
  4. You can choose to keep 7 days of guide data if your configuration and device support it.
If the guide is still incorrect, also check the EPG source and portal time offset.
TV guide · EPG
EPG guide in TiviMate, Omega or Racoon
  1. Open the app and go to Settings → Playlists.
  2. Select the service and choose Update Playlist.
  3. Return to Settings → EPG.
  4. Press Update.
Omega and Racoon apps may have different menus depending on their version.
TV guide · EPG
EPG guide in Smarters Pro or IBO Player
  1. Open your player’s Settings.
  2. Look for EPG / TV Guide or profile sync options.
  3. Choose Refresh EPG if available.
  4. Otherwise, refresh the playlist and restart the app.
The location of EPG settings depends on the player and its version.
Personalization · Favourites
Add a channel to favourites
  1. Open Live TV in TV Moderne or your compatible player.
  2. Select the channel you want.
  3. On many Smarters interfaces, hold OK on the remote for a few seconds to display options.
  4. Choose Add to Favourites, or use the star icon ⭐ if available.
  5. Find the channel in Favourites.
The steps vary by app; on some devices, simply select the star.
Computer · Video playback
IPTVnator on PC: no channels will play
  1. Open IPTVnator → Settings.
  2. If available, choose the VLC or MPV external player.
  3. Save, close and restart IPTVnator.
  4. Try playing a channel.
  5. If the app and service support it, try MPEG-TS (TS) instead of HLS / M3U8.
Player and format options depend on the IPTVnator version and service.
Troubleshooting · Playback
Black screen, buffering or channels that keep stopping
  1. Check that Internet access works in another app.
  2. Perform a full restart of the modem, router and device, in that order.
  3. Refresh the channel list and clear the cache if needed.
  4. For Premium, check that you have the latest APK or the address http://vpn.tvmoderne.net.
  5. Temporarily try your phone’s mobile hotspot. If the problem disappears, ask your Internet provider to check network filters.
  6. If only one channel is affected, tell our team its name.
An outage affecting a single channel may need a fix at the broadcast source rather than changes to your setup.
Troubleshooting · Network
VPNs, advanced security, firewalls and Internet providers
  1. Temporarily disable any external VPN to test a regular connection.
  2. Check that the router is not using a filter that blocks the app’s domain or connection.
  3. If you suspect an advanced security setting, ask your Internet provider to check the specific blockage.
  4. Do not permanently disable the entire firewall. Prefer a targeted exception or a temporary test, followed by re-enabling protection.
  5. Tell us your provider (Bell, Vidéotron, Fizz, Rogers, Oxio, Ebox, Telus, etc.), your device and an example of an affected channel.
A service with network protection features does not by itself guarantee encryption of all communications. Keep your usual network protections in place.
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Menus may vary by device model and app version. These guides cover Premium, Racoon, Omega and Edge.